Worry-Free Purchase

CIARRA Worry-Free Purchase Protection

1. Overview

CIARRA Worry-Free Purchase Protection is an optional protection service designed to provide customers with additional peace of mind when shopping with CIARRA.

By selecting this service at checkout, customers receive coverage for selected order and delivery-related issues, ensuring a safer and more reliable shopping experience.

This service is optional and may be removed at checkout at any time.

2. Coverage

CIARRA Worry-Free Purchase Protection covers the following situations:

2.1 Damaged or Defective Items

Covers products that arrive damaged, defective, or not functioning as intended upon delivery.

2.2 Non-Delivery

Applies when a package is confirmed lost in transit or fails to be delivered.

2.3 Missing or Incomplete Orders

Covers cases where an order arrives with missing items or essential components.

2.4 Significant Shipping Delays

Applies when delivery is significantly delayed beyond the originally estimated delivery timeframe.

3. How It Works

Step 1: Add Items to Cart

Customers shop and add products to their cart as usual.

Step 2: Select Protection at Checkout

CIARRA Worry-Free Purchase Protection can be selected as an optional add-on during checkout.

Step 3: Order Protection Activated

Once enabled, the order becomes eligible for protection under the applicable policy terms.

4. Customer Assurance

By choosing CIARRA Worry-Free Purchase Protection, customers benefit from enhanced protection against common shipping risks, providing greater confidence and a worry-free shopping experience.

CIARRA Worry-Free Purchase FAQ

1. Is Worry-Free Purchase Protection mandatory?

No. CIARRA Worry-Free Purchase Protection is an optional service designed to protect orders from shipping-related issues such as loss, damage, or theft during transit.

Customers may choose whether to add or remove it at checkout.

2. Can I cancel Worry-Free Purchase Protection after purchase?

Yes. If the protection was added by mistake, customers may request cancellation within a limited timeframe.

Cancellation conditions:

- - - A confirmation email will be sent after purchase
    - Customers may cancel within 24 hours of receiving the confirmation email via the cancellation link
    - If the order has not shipped within 24 hours, cancellation may still be requested
    - Cancellation can also be requested via CIARRA Customer Support or Seel Support

3. What issues are covered?

This protection covers:

- - - Lost packages
    - Damaged or defective items
    - Significant shipping delays
    - Missing or incomplete orders

This service is currently available for orders shipped within the United States only.

4. How do I file a claim?

To file a claim:

1. 1. 1. Check your email for the policy confirmation from Seel
    2. Locate your policy ID and order details
    3. Click “Report an issue” in the email to access the claims center
    4. Follow the instructions based on your issue

Alternatively, visit: https://resolution.seel.com

For assistance: support@seel.com

5. What documents are required for a claim?

Damaged Items

Please provide:

- - - Photos of outer packaging
    - Photos of inner packaging
    - Photos clearly showing the damaged item

Notes:

- - - Cosmetic damage to packaging without product impact is not covered
    - Pre-existing defects are not eligible

Compensation may be up to 100% of the item value depending on severity and impact.

Lost Packages

Two scenarios:

A. Tracking shows “Lost” or not delivered within 30 days (domestic orders)

- - - No additional documents required
    - Carrier tracking will be used for verification

B. Marked as “Delivered” but not received
Supporting documents may include:

- - - Police report
    - Security camera footage
    - Carrier statement
    - Proof from property management or leasing office

6. Is there a time limit for reporting issues?

Yes. Claims must be submitted within the following timeframes:

- - - Lost packages (domestic): After 30 days from shipment date
    - Lost packages (international): After 60 days from shipment date
    - Damaged items: Within 7 days of delivery
    - Stolen packages (post-delivery): Within 7 days of delivery